Let's Start a Conversation.

Honestly, nothing is more frustrating than a support bot that just doesn't get it. That's why we're committed to providing support from actual people.

Look, we get it. You're trying to use a refer a friend coupon and it's not working. Or maybe you've shared your own code and you haven't seen the reward yet. It's annoying, and you want answers. When you reach out to RefAFriend, you're not getting an automated script. You're getting a real human who understands the system and wants to help you save (or earn) your money.

In our experience, most support issues come down to a simple misunderstanding of a brand's terms and conditions. We spend a lot of time researching the best referral programs so we can help you navigate them. Whether it's a "first purchase" rule or a specific geographic restriction, we'll help you figure it out. Honestly, we enjoy solving these little puzzles.

Plus, we value your feedback more than anything. Some of our best features, like our advanced category filters on the browse deals page, came directly from user suggestions. If you think we're missing a brand, or if you have an idea for how to make the platform better, we want to hear it! Don't be shy—we're all in this together.

What Happens After You Contact Us?

Once you hit that "Send" button, your message goes straight into our priority queue. Generally, we respond to all inquiries within 24 hours (usually faster if it's during business hours). We'll review your message, do any necessary research, and get back to you with a clear, honest answer.

We've noticed that some of our best relationships—both with users and with our business partners—started with a simple support ticket. We treat every message as an opportunity to build trust and strengthen our community. So, whether it's a major partnership inquiry or a minor question about a referral bonus, we're ready to help.

Thanks for being a part of RefAFriend. We know you have choices when it comes to where you find and share your deals, and we're honored that you chose us. We'll do everything we can to make sure you have a great experience. Let's talk soon!